Reputation: Online reviews are a great starting point. Check out a contractor's Google reviews, Yelp, Manta, Kudzu, Angie's list (paid membership required), etc. You should take every single online review with a grain of salt, and here's why: the online review game can be easily rigged and manipulated. Some contractors will even put a clause in the contract that offers a discount off the price or even free work if he customer provides a review. In some extreme cases contractors will go around to review sites and create false profiles, giving themselves 5-star reviews and even writing bad reviews for their competitors. References are the best way to check out your contractor's reputation.
References: Any decent contractor will have a long list of references available. Check them out, ask about the work and the things that are most important to you when it comes to customer service. Ask each one the same questions. Know what is most important to you, and you'll find the right contractor for your job. If the references check out and you're impressed, then we recommend do a little more independent research.
Research: There is a wealth of information available for you to look up licensing information, examples of contractors' work, where they work, etc. Check out their social media profiles. The Internet and social media in particular, is an extension of word of mouth. It's a great place to find out as much as possible. Communication is crucial. More likely then not, you will need to talk to and work with your contractor during the project. make sure you have chosen someone with whom you can easily communicate. It helps the entire project go smoothly and it guarantees that whatever problems or issues arise you'll be able to work it out.
Best Of Luck!! And happy home improving!!
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